Privacy Policy

1. Introduction

This Privacy Policy explains how Tradigo ("we", "us", "the Platform"), a digital products marketplace operated by Linkvy (Udyam Registered: UDYAM-HR-14-0097967) and based in Panipat, Haryana, India, collects, uses, and protects your information when you use our website and services. By using Tradigo, you agree to the practices described in this policy.

2. Information We Collect

• Account information: your name, username, and email address, provided at signup.
• Authentication data: Tradigo is passwordless — we do not store passwords. Login and signup are verified using a one-time code (OTP) sent to your registered email.
• Transaction information: details of products purchased or sold, order history, and payout records.
• Payment information: payments are processed by Razorpay. Tradigo does not collect or store your card, UPI, or bank credentials — these are handled entirely by Razorpay's secure systems.
• Technical information: basic log data such as IP address, browser type, and device information, used for security and fraud prevention.

3. How We Use Your Information

• To create and secure your account, and to send OTP verification codes for login and signup.
• To process purchases, deliver digital products, and manage seller payouts.
• To communicate with you regarding orders, account activity, support requests, or policy updates.
• To investigate reported scams, fraudulent listings, or refund requests.
• To maintain the security and integrity of the Platform.

4. How We Share Your Information

We do not sell your personal information. We share information only where necessary:

• With Razorpay, to process payments securely.
• With sellers, limited to what is required to fulfil an order (e.g. your name/email may be visible to a seller for order-related communication).
• Where required by law, or to protect the rights, safety, and property of Tradigo, its users, or the public.

5. Data Security

We use industry-standard measures to protect your data, including OTP-based passwordless authentication (removing the risk of stolen or reused passwords), encrypted database storage, and secure payment processing via Razorpay. No online system can be guaranteed 100% secure, but we work to keep your information protected.

6. Your Rights

You may request access to, correction of, or deletion of your personal data by emailing support@tradigo.store. Note that some information (such as transaction records) may need to be retained for legal or accounting purposes.

7. Cookies

Tradigo uses essential cookies/session storage to keep you signed in and to remember items in your cart. We do not use these to track you across other websites.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of Tradigo after changes are posted constitutes acceptance of the updated policy.

9. Contact Us

For any privacy-related questions, contact us at support@tradigo.store, or see our Contact page.