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Refund Policy

Last updated: October 2026

1. General Policy: No Refunds

All products sold on Tradigo are digital goods that are delivered instantly upon purchase. Because the product becomes accessible to the buyer immediately, and cannot be "returned" in the way a physical product can, purchases on Tradigo are non-refundable by default.

Please review product descriptions, previews, and details carefully before completing a purchase.

2. Exception: Scam or Fraudulent Products

The only exception to our no-refund policy is where a purchased product turns out to be a scam, fake, or fraudulent listing — for example, if the file is broken, empty, entirely different from what was advertised, or otherwise deceptive.

In such cases, Tradigo will investigate and may issue a refund, but only after the buyer reports the issue and our team verifies the report.

3. How to Report a Scam Product / Request a Refund

  1. Email support@tradigo.store with the subject line "Refund Request — Scam Product Report."
  2. Include your order/payment ID, the product name, the seller's name, and a clear explanation of the issue (screenshots help).
  3. Our team will review the report and the product in question.
  4. If the report is verified — i.e. the product is confirmed to be a scam, fraudulent, or materially misrepresented — a refund will be processed.
  5. If the product is found to be as described and the issue does not meet the scam/fraud criteria, the refund request will be declined.

Refund requests are only accepted via email to support@tradigo.store — we cannot process refund requests through any other channel.

4. Refund Timeline

Once a refund is approved after verification, it will be processed back to your original payment method via Razorpay. Processing times may vary depending on your bank or payment provider, typically within 5–7 business days after approval.

5. Impact on Sellers

If a refund is issued because a seller's product was confirmed to be a scam or fraudulent, the corresponding amount will be deducted from that seller's payout/wallet, and the listing will be removed. Repeated violations may result in seller account suspension — see our Seller Terms & Conditions.

6. Contact

For any refund-related questions, email support@tradigo.store.